The strength of the team is each individual member. The strength of each member is the team.
Phil Jackson
What costs are involved?
There are no upfront costs.
Transcription is charged per minute of audio to be transcribed and administrative tasks are charged at an hourly rate. For a full breakdown of fees, please contact us.
For administration tasks and/or project quotes, please contact us so that we can discuss how we can assist you and/or your firm.
What are your turnaround times?
You will deal directly with the person doing the work. You will be able to discuss the requirements and time frames of each task. As with any business, some things are required by end of month, end of week, or end of day. We will work with you on each job to ensure that it is completed how and when you need it.
Who is doing the work?
All work is done in house - nothing is sub-contracted. You are able to talk directly with the person doing the work to discuss the tasks which means that things are done right the first time.
What about security and confidentiality?
We respect the sensitive nature of our clients' material. We are more than happy to sign a Confidentiality Agreement, we can send you an Agreement or sign one you provide to us. All material, files, information and/or documentation provided to us remains the property of our clients and all material will be destroyed as soon as practicable and appropriate.
All work is done in house ensuring your information and documents are only handled by us. This helps with security of information as well as building a strong working relationship.
What qualifications do you hold?
Over 15 years' experience in office administration and secretarial support including 11 years in a large law firm over a range of legal areas (including commercial, litigation, small claims, wills and estates, intellectual property and six years in family law).
Certificate I & II in Microsoft Word and Excel
Certificate III & IV in Bookkeeping
Diploma in Medical Documentation
Currently undert​aking a course in Editing, Proofreading and Publishing
What software do you use?
Express Scribe
The FTW Transcriber
Microsoft Office suite
LEAP
SILQ
Telstra DOT
If you require us to have access to additional software programs to assist you, we can certainly look into this.